Last updated: June 2026 | SB Project, Kingdom of Bahrain
SB Project is committed to transparent, fair refund and cancellation rules. Every rule below is shown to users on the checkout page before they confirm payment. Refunds are issued as wallet credits, not cash, unless a wallet top-up refund is requested within 14 days.
Cancel 24+ hours before session
100% wallet credit
Cancel 3–24 hours before session
50% wallet credit
Cancel within 3 hours of session
No refund
Tutor cancels (any time)
100% wallet credit
Tutor no-show
100% wallet credit immediately
Student no-show
No refund (treated as late cancellation)
Technical issue (platform-caused)
100% wallet credit or reschedule
Wallet top-up (unused)
Refundable within 14 days by request
Refunds are credited to your SB Project wallet. Credits can be used for any future session or package. They do not expire. The wallet balance is visible in your Parent Dashboard at all times.
If you believe a refund was applied incorrectly, open a support ticket from your dashboard within 7 days of the session. Our team will review the session log, attendance record, and any relevant evidence before making a decision.
Special needs support sessions follow the same cancellation rules. However, our team may offer additional flexibility in exceptional circumstances — particularly for first sessions or cases where the learner had a difficult experience.
Monthly plans can be cancelled before the next renewal date. Sessions already used within the current month are non-refundable. Unused session credits for the remaining month are returned to your wallet.
Questions? Contact our support team via the Contact page or WhatsApp. We respond to refund questions within 4 business hours.